Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Restore My Game
Hello,
I was the highest level playing person until my game reset and took me back to the 2000s when accepted the update of terms. I have tried other options but it is not working such logging off and on into my account, and trying to do game update in AppStore. Luckily I took a pic a couple of days before even if it’s restored to a level 7000 I will be happy or the level shown in the pic.
Thanks,
Leticia
Best Answers
-
Hello dear @stan1981 🤗
It is OK if the players post in a different game section. We can always request the Community Managers to move that thread to the category where it belongs. And Superstars cannot do that 🙂
I have already sent request a request to the CM about this 👍️
-
Answers
-
Hello Leticia @lcouttien Hearty Welcome to our wonderful King Community 🤗
I am very sorry to hear that you have lost the level progress in your game!
Since you have not specified the device you are using to play the game, I am including 2 links to use on Apple device and Android device as well, to restore your level progress.
1) Restore the Level progress on Apple / iOS device
2) Restore game progress on ANDROID devices
Please post back and let me know if it helped or not OR if you need further assistance. You can simply type your reply in the comment box given below.
Hope everything works out fine and you will enjoy your game again!
Have a Crushastic Day 🍫 🍫
-
@lcouttien congrats for being at the top... but u need to post in candy crush saga..
@kiara_wael can move this to candy crush saga?
-
Hello dear @stan1981 🤗
It is OK if the players post in a different game section. We can always request the Community Managers to move that thread to the category where it belongs. And Superstars cannot do that 🙂
I have already sent request a request to the CM about this 👍️
-
Oh! Sorry to know about that dear @lcouttien 😮
Can you do me a favor and give me your game ID number?
If you click on "Profile" tab, you will see your name, the way you logged in, etc., Double click on the "King Emblem" that is located in the top of the page and you will your ID number.
Talk to you soon! Have a wonderful rest of the day 🍫 🍫
-
Thank you for providing your ID number dear @lcouttien 🤗
I will get back to you tomorrow by this time with any update I have and/or with any further suggestions you would have to follow.
Thank you very much for your patience.
Have a wonderful day and a great rest of the week 🍬 🍭
