Lives and extra “stuff!”

Poisonivy005

For whatever reason, I just was logged out and when I logged back in, all my extra lives from Facebook friends (124 of them!!!!!) are GONE!!!!!! Also, ALL of my extra stuff is gone, too!!!!! WTH??????? I just want to cry!!!!!! Why did it do that and is there a way I can get them back??????

Nenikapaki

Hello@Poisonivy005 . Oh, gosh! I hear yah.. It's insane. Perhaps You didn't sync your game. That was what happened. Hope the King people would read this and take action. Happy Crushing and Welcome to our King Community..

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/300057/lives-and-extra-stuff

Hi and Welcome to our Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

Poisonivy005

Wow so meaning all those lives they’ve sent to me are lost and all the extra stuff (candies, rings, fish, etc) that I’ve earned by spinning are gone! Wow...good to know that the game isn’t saved somehow. That really sucks! I did nothing???? Nothing on my end! That really isn’t fair!

Poisonivy005

And yes I know it’s just a game...but it still SUCKS!!!!!!!