Music box prize disappeared without claiming

tomtom73

I opened a music box but did not claim as I was waiting till I got home - now it has disappeared is there a time limit even if you don’t claim? 

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/300880/music-box-prize-disappeared-without-claiming

Hi and Welcome to our Community

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/300880/music-box-prize-disappeared-without-claiming

Of course there will be a set time for the event.You need to collect the keys before the time is zero.