Says player sent me a life but doesn’t show up

jrodmk03

2 times now a player has sent me a life and on two different occasions it loads the envelope and says player sent you a life goes black and it just stays like that. Then when I exit out the life isn’t there. Has anyone else had this problem if so how do I fix or correct the issue?

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/301443/says-player-sent-me-a-life-but-doesn-t-show-up

@jrodmk03 Heya! Welcome to the candy crush community!! Yes I have had this problem and then it went back to normal. But the problem came again. It’s usually either internet connection or a problem with the game ✨

@Lim can you help with this?

Lotus_Flower

Hello @jrodmk03

I think this happens periodically to all the games when there are a lot of players playing at the same time. It usually resolves itself as @Trish24 mentioned. Enjoy the rest of your day!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/301443/says-player-sent-me-a-life-but-doesn-t-show-up

Thanks for your tagging me! @Trish24 😊

Hello! @jrodmk03 👋

Welcome to Sweet King Community! 👑

How about you restart your device and replay this game (with using strong Internet Connection) that I hope this helps? 🤔

Have a nice and safety day! 😊