Didnt receive my rewards

kattygirl

I won two doughnuts. Once on daily spin and once on chocolate box. I went to game play and no rewards. May I please have those weird little doniughts? I'm stuck on a nightmarishly hard level and I could really use them.

Thanks, Kat

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/301549/didnt-receive-my-rewards

@kattygirl Heya! Welcome to the candy crush community! @kiara_wael Can you help with this?✨🌟

Sweetice

Hello warm welcome from me and the community!!!!

Sorry for the problem that just happened  but don't worry everything will be fixed. And I think that my friend @AbhinavSargar may help you in any way.

Enjoy,

Thanks...keep safe!!

Freddy_

@kattygirl first try making sure your game is up to date , sign our and restart your device , log back in . see if this rectifies your problem. Other than that you will need to contact support from your game or by the contact us at bottom of page. You will need your game ID for this. Thank You

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/301549/didnt-receive-my-rewards

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

Thanks @Trish24

AbhinavSargar

¶Check Your Internet Connection Speed. 5mbps is minimum required.

¶Play the Game Online to recieve rewards and Latest events.

¶Check Your Internal Storage. At least 2GB should be free.

Thanks @Sweetice

Sweetice

https://community.king.com/en/candy-crush-saga/discussion/comment/823490#Comment_823490

I know you were gonna rock it!!😉

aijaziqbal

Hmmm.

High speed internet and big storage required to run the game smoothly.

Hopefully it is done.