It is quite troubling after several attempts in reaching out to see see about an ongoing problem whi

HaileyMonique

It is quite troubling after several attempts in reaching out to cc about an ongoing problem which involves involves weekly level competitions.I have one several competitions including the one that just finished on Sunday.Why is it I am allowed to participate in the competition but never to receive a reward this is totally unfairIn the past when I have inquired about this issue CC has totally ignored me would you kindly look into this issue thank you

aijaziqbal

Hi @HaileyMonique .

Welcome to the community. It is quite strange that u didnt achieve ur rewards. I will ask one of our seniors @Crazy Cat Lad Or @kiara_wael To plz. Help u here in this matter.

As far as i am concerned i dont get it when i failed to achieve the required task.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/301857/it-is-quite-troubling-after-several-attempts-in-reaching-out-to-see-see-about-an-ongoing-problem-whi

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you miss a reward from any other feature, please email Player Support from the game's Settings and Help Center.

HaileyMonique

Thanks for reaching out but we have checked everything on our side and everything is fine she’s not getting rewards This has been ongoing for quite some time

Thank you

HaileyMonique

Yes I can confirm that I did get one notification and this has happened in the past and never to see another reward again!

HaileyMonique

The badge is not applicable to the problem at hand why and how do you explain after many won competitions weekly that is that not once not once other than a single notification telling me that I’ve won the reward I have never ever receive another reward throughout the week speaking Sunday to Sunday

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/830828#Comment_830828

Why not compare your competitive crushing skills in a Weekly Race?

Every week players can see how they’re doing in the arena of sweet-switching and blending those bonbons, visible in the Weekly Race leaderboard. This gives you a measure of your magnificent matching methods it also offers unique bragging rights as you race for the top spot.

As this is based on your gameplay and isn't a separate challenge or event, this gives you the recognition you deserve for your daily efforts.

At the moment it doesn’t give a prize but does allow you the satisfaction and knowledge that your skills don’t go unnoticed.

You can check your progress at any time by tapping your avatar on the map screen. Here you can see your ranking, your current level and the levels you've passed this week. Way to go!

Keep doing what you’re doing! If you're lucky, take your place on the winner’s podium.

Thank you.