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Freddy_Falkner
Posts: 42,770 Game Expert
@RavensAmmie unfortunately your boosters are stored on the device itself, so when you change devices unfortunately you lose your boosters. the same also goes for lives as they are not stored on king servers. Hope this helps
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Diamond Lim
Posts: 35,392 Game Expert
Thanks for your tagging me! @Trish24 😊
Hello! @RavensAmmie 👋
Welcome to Sweet King Community! 👑
Sorry to hear about lost your boosters. 😔
How about you must check "Why have I lost all my collected boosters" by Community Team. (Any King's Games)
Click this link to read it that I hope you can understand them!
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
Have a nice and safety day! 😊



Answers
@RavensAmmie Heyq! Welcome to the candy crush community! @Lim @Freddy_Falkner @kiara_wael can you help with this?
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0 · Helpful Woah! Sweet Love Haha@RavensAmmie unfortunately your boosters are stored on the device itself, so when you change devices unfortunately you lose your boosters. the same also goes for lives as they are not stored on king servers. Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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7 · 2Helpful Woah! Sweet Love HahaHello everyone!
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0 · Helpful Woah! Sweet Love Haha@RavensAmmie I hope the answer Freddy gave you answers your question. Happy playing ☺️
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5 · Helpful Woah! Sweet Love HahaThanks for your tagging me! @Trish24 😊
Hello! @RavensAmmie 👋
Welcome to Sweet King Community! 👑
Sorry to hear about lost your boosters. 😔
How about you must check "Why have I lost all my collected boosters" by Community Team. (Any King's Games)
Click this link to read it that I hope you can understand them!
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
Have a nice and safety day! 😊
👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑
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5 · Helpful Woah! Sweet Love HahaThank you. I read the information about 1 minute after posting this question. 😂
It is frustrating mostly because I lost so many lives.
Thanks again,
Jilly
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1 · Helpful Woah! Sweet 1Love HahaYou are welcome! 😊
👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑
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0 · Helpful Woah! Sweet Love HahaWelcome to our community @RavensAmmie! There is a lot to see and many things to do in the community, so I am offering you a link below to help you find your way around. If you have any questions, please don’t hesitate to ask. Tag one of us by using the @ symbol and then type out our name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold.
A guide to help you locate the different areas in the community!
And you might want to check out the link below to read some of the player’s funny experiences with the game. You might like to add your comments too.
What’s the funniest Candy Crush story that has happened to you or somebody you know?
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⭐️ Join our first Player Community Virtual Event! ⭐️
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Have any good ideas to help improve your game? Master list of ideas for our King games✨ ✨
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0 · Helpful Woah! Sweet Love Haha