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My profile picture is missing and it wont connect to anything after I play a level..??

laq46
laq46 Posts: 7

Level 2
in Support

This happened after trying to sync with Facebook

Answers

  • bearwithme
    bearwithme Posts: 16,685

    Hello @laq46 and welcome to our wonderful King Community. I am sorry you are having this problem. It is my understanding that there have been some problems with Facebook recently.

    You may want to temporarily connect your game to a King.com account to ensure you can save your progress and then try and reconnect thru FB again in a day or two. You can sync both accounts. I can easily switch between the two with my game.

    Make sure you have the latest update of the game (it was just recently updated), and you have cleared your cache. Then restart your device and see if that helps.

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Try to update and login again to see if it is resolved.

  • Freddy_
    Freddy_ Posts: 68,477

    @laq46 Hi please see post below ,it will explain your problem a little more

    https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing


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