I purchased boosters in app on Friday and ever since I did, I’ve lost every way of earning any free boosters or free spins for extra moves. Is this normal? I’m guessing this is so I will just continue to purchase.
Features come and go. I doubt your purchase is in any way related. If you're referring to the ads to watch, those always come and go for me. Haven't seen any in a few days now.
Keep playing and good luck.l hope you get a chance to earn some boosters.
Hello @cyndikbradley and welcome to the community! As @Mary_Kay mentioned, many features in the game are temporary so the loss of any features is not tied to any purchases you make.
There is no failure except in no longer trying. Whatever the obstacle, you can crush it! Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.
Hi @cyndikbradley Welcome to the community. There is absolutely no relation between free boosters and purchases. Try to update ur device and i m sure all the available features will be there for u.
@cyndikbradley You should not lose and features just besause you have made a purchase they are not related. To make sure you are getting all features that are available to you. Check your game is up to date , log out and restart your device, then log back in. see if resolves your problem
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are:
You are disconnected from your King or Facebook account
The game has been deleted/reinstalled from the device
If you have disconnected from your account, here’s what you can do.
Try reconnecting to your account.
If you are not connected to the correct account, this may be the reason you can’t see your Boosters. This happens when players share their device with someone else.
If you’re connected to the wrong account:
Return to the main screen, where the 'Play' button appears
Tap the cog-wheel and navigate to the settings menu
Select 'Log Out' to disconnect from your account
You should now be back at the main screen and can reconnect to the correct account (see below for how)
If you have a King account
Tap the cog-wheel and select the orange King account login button
Submit your saved King email address and password
You'll now connect to your King account and your progress, Boosters, and Gold Bars again.
If you connected to Facebook before
Open the Facebook application on your device and log in to your own 'correct' Facebook profile.
Open the game and tap the blue Facebook 'connect' button, to re-link your game to the now active Facebook profile
If this was the Facebook profile you used, you'll now recover your progress, Boosters and Gold Bars
If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.
If the Boosters were won or obtained for free in the game, we do not offer a replacement.
The following events will mean your Boosters cannot be recovered or replaced.
You started playing on a new device
Boosters cannot be transferred between devices, so we'd recommend you use as many as possible on your old device, before picking up your progress in the game on your new one.
You deleted, uninstalled or reinstalled the game
These steps involve deleting the data where your Boosters are saved. This is irreversible and your items cannot be recovered. When applying an update, it's important to use the 'Update' option when available in the App Store, and not remove and reinstall the game.
You use an Android device and have cleared the 'App Data'
This is irreversible and therefore your items cannot be recovered.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Answers
Features come and go. I doubt your purchase is in any way related. If you're referring to the ads to watch, those always come and go for me. Haven't seen any in a few days now.
Keep playing and good luck.l hope you get a chance to earn some boosters.
Wash your hands. Wear your mask. Stay safe.
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0 · Helpful Woah! Sweet Love HahaHello @cyndikbradley and welcome to the community! As @Mary_Kay mentioned, many features in the game are temporary so the loss of any features is not tied to any purchases you make.
There is no failure except in no longer trying. Whatever the obstacle, you can crush it!
Do you enjoy Candy Crush Jelly Saga's Royal Championship? Check out our fun and interactive discussion thread Here.
- Report
0 · Helpful Woah! Sweet Love HahaHi @cyndikbradley Welcome to the community. There is absolutely no relation between free boosters and purchases. Try to update ur device and i m sure all the available features will be there for u.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love Haha@cyndikbradley You should not lose and features just besause you have made a purchase they are not related. To make sure you are getting all features that are available to you. Check your game is up to date , log out and restart your device, then log back in. see if resolves your problem
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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1 · 1Helpful Woah! Sweet Love HahaHi @cyndikbradley and welcome to our Community!
Don't you have any events or challenges at when you tap the events tab?
Have you made sure the app is up to date?
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaHi @cyndikbradley Have you tried the following?
Why can’t I find my Boosters?
By King GamesLast Updated: Jun 18, 2020
Other Languages
English
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are:
You are disconnected from your King or Facebook account
The game has been deleted/reinstalled from the device
If you have disconnected from your account, here’s what you can do.
Try reconnecting to your account.
If you’re connected to the wrong account:
If you have a King account
You'll now connect to your King account and your progress, Boosters, and Gold Bars again.
If you connected to Facebook before
If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.
If the Boosters were won or obtained for free in the game, we do not offer a replacement.
The following events will mean your Boosters cannot be recovered or replaced.
You started playing on a new device
You deleted, uninstalled or reinstalled the game
You use an Android device and have cleared the 'App Data'
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0 · Helpful Woah! Sweet Love Haha