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I purchased boosters in app on Friday and ever since I did, I’ve lost every way of earning any free boosters or free spins for extra moves. Is this normal? I’m guessing this is so I will just continue to purchase.
Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
Or Please email Player Support about this so they can investigate this.
If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.
This thread from June 2020 , Please feel free post in new thread , Thank you
Hi i have a problem connecting to the app to use my gold bars that I have earned. Can you please help me
Hi @cyndikbradley Have you tried the following?
Why can’t I find my Boosters?
By King GamesLast Updated: Jun 18, 2020
English
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are:
If you have disconnected from your account, here’s what you can do.
You'll now connect to your King account and your progress, Boosters, and Gold Bars again.
If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.
If the Boosters were won or obtained for free in the game, we do not offer a replacement.
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Hi @cyndikbradley and welcome to our Community!
Don't you have any events or challenges at when you tap the events tab?
Have you made sure the app is up to date?
@cyndikbradley You should not lose and features just besause you have made a purchase they are not related. To make sure you are getting all features that are available to you. Check your game is up to date , log out and restart your device, then log back in. see if resolves your problem
Hi @cyndikbradley Welcome to the community. There is absolutely no relation between free boosters and purchases. Try to update ur device and i m sure all the available features will be there for u.
Hello @cyndikbradley and welcome to the community! As @Mary_Kay mentioned, many features in the game are temporary so the loss of any features is not tied to any purchases you make.
Features come and go. I doubt your purchase is in any way related. If you're referring to the ads to watch, those always come and go for me. Haven't seen any in a few days now.
Keep playing and good luck.l hope you get a chance to earn some boosters.
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