Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Inventory and rank lost
Answers
-
@tayyabaanwer hope you've done all the above and able to continue playing. Please refer to the tips below once you are able to restore all your progresses.
New to our game? First things first... read this crucial gamesaver tip!
By King GamesLast Updated: Jun 21, 2020
Other Languages
English
Welcome to the Kingdom!
We're really happy you've chosen our game and you want to join us for some sweet fun and surprises.
As an eager (and obviously curious) gamer, we want to share the best tip to make your journey through the game a real breeze.
Since you've come to the Help Center already, now's the moment to share the most important tip...
...Save your game!
That's it!
A simple but critical step to enjoy a relaxing, stress-free game experience. After all, your progress is everything to you - but to us too! We don't want you to lose a moment of your efforts made in the game.
So, here's our top recommendation...
When you begin, the gameplay progress you make is only saved into the memory of your device, which can be lost if it's not backed up.
When prompted by the game, take a moment to link it to your Facebook profile, or create a King profile. You'll see a blue Facebook 'connect' button in all of our games, so in one tap - you're done! Each time you play, your progress will be saved with us and you'll never lose your spot.
If you don't want to use Facebook, don't worry - we've got you covered there too. In the settings menu of our games, we also have a 'Kingdom' option, for you to create and save a King profile instead. Just complete the details by entering a nickname, email and password and you're all set. Now your progress will always be safe with us! IMPORTANT: Make sure you verify your email address. You will be sent an email with a verification link. Click the link in the email to verify your email, or your progress won't get saved!
"But it's too late for me, I didn't save with Facebook or a King profile!"
If for any reason you're here because you can't recover your progress as you didn't already create a profile, don't worry about that either. Just go ahead now and create a King profile or link to a Facebook profile and get in touch by hitting the back button on this menu and in the 'My Game Progress' subject just choose the 'I have lost my progress' sub-topic in there.
We'll only need to know the level number you reached and provided we can find you using your newly saved profile details, we can restore your progress pronto!
We'll make sure you're back on-track and on-course for more Kingcredible adventures and fun.
