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candystar24
candystar24 Posts: 3

Level 1

I won the space race. The reward was 2 hours of two boosters and one other item. I clicked claim reward, and never got it. Not even in my inventory. How do I fix this? Or to whom should I send this question to? Thanks.

Comments

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to this community


    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

     

    https://soporto.king.com/contact

     

     If you send this email, please keep it. If you don't hear anything after 3 days, please send it again. Good luck

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