Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi there, is there a claim button for you to collect/accept the bonuses or rewards? If yes and you didn't do anything about it, you may have missed the prize. Please contact our Support team by clicking on the "Contact us" and report your issue, they are able to track whether you've won the prize and may be you'll get them.back.
Hope this help. 😊🍭