Game keeps popping up this screen and it won't go away. How to fix?

thatonespaceman

aijaziqbal

Hi@thatonespaceman .

Welcome to the community. It looks like u need to update ur game application.

Plz. Log out then update ur application and login plz. Also check ur internet connection is right. I hope it will help.

Plz. Check this link in details.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Best of luck.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/304299/game-keeps-popping-up-this-screen-and-it-wont-go-away-how-to-fix

Hi there, I would also recommend that you to check for any updates of the game. Meanwhile, below is the troubleshooting for your problem for Android device. Hope it helps.

Checking for updates on your game and device

Ensuring that your device and the game app are the latest and most up to date versions is really important as it means that not only will your device run as smoothly as possible, but also that you can take advantage of the latest levels, features and promotions that we have released.

We’ve created this helpful video to guide you along the process, take a look!

If you’re already on the most up to date version of your game and operative system, or once you’ve updated them, and crashing still happens, we can perform the following actions:

Force closing your apps

There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.

Restarting your device

Again, it all comes to the make and model of your device. 

There’s two generic ways for you to restart your Android device:

1. Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.
2. Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.

Checking the storage on your device

Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.

Please us know the outcome. If it still doesn't work, please report to our Support team by click on the "Contact us" link at the bottom of this page as it may be technical issue.

Thank you and good day to you.😊🍬

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304299/game-keeps-popping-up-this-screen-and-it-wont-go-away-how-to-fix

Hi and Welcome to our Community

Please Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

Freddy_

@thatonespaceman Hi, Please see post below should help you with your problem.

Hope this helps

http://to.king.com/JtQm

sameeksha

hello @thatonespaceman

try to update the game

Freddy_

@thatonespaceman Hi, Also link to candy crush soda forum below

https://community.king.com/en/candy-crush-soda-saga

I believe there have been a few issues with this and they have been reported to the game team. So if no of the above works for you. you may have to be patient in waiting for a fix