Deductions from financial account

Faith_Odobys

Wondering why some amount of mo dey was deducted from my account and no purchase was done.

Faith_Odobys

Pls if anyone knows hw I cn deactivate my financial account from candy crush to avoid such deductions, let me knw. Tnx.

pearl_chetna

Hii @Faith_Odobys Welcome here🎉🎉

I tag @Spinnifix and @kiara_wael for your help

Spinnifix

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Hello and welcome to our beautiful community

I'm sorry if you have this problem. Here is a link. If he doesn't help you, please do so.

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

Please go to buy and gold bars. If you send the email, please keep it and send it again after 3 days if you have not received an answer.

@pearl_chetna Thanks for Tagg

pearl_chetna

My pleasure @Spinnifix

Faith_Odobys

Alryt. Tnx. I will try it.