I play mostly on iPad, but sometimes on my PC or my Iphone. I've been trying to sync them all and got in a muddle. I now have The server cannot be contacted coming up on my iPad. I think I have different accounts not synced.
Hello @ASWalk and welcome to our wonderful community. As long as you use the same account (king.com or FB) on each device, your progress should be synced between devices. I don't play on a PC, but I do play on an iPhone and iPad.
You may be getting a temporary glitch on your iPad. Make sure you have the latest version of the game and clear your cache. Then exit the app, turn off your iPad for 10-15 seconds and then turn it back on and try and play the game.
These games like a strong and steady internet signal so you may have experienced a temporary drop in signal which caused the error. Hopefully by doing what I have suggested, you will be able to continue playing the game on your iPad. 😊
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Hi there, aside from the suggestion made by Bearwithme, you may also want to refer to this article to get further insights regarding your issue. Please feedback on the outcome after you have tried all the steps.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
First of all, can you please make sure you follow these few steps?
1.- Disconnect your game from Facebook or Kingdom by logging out of the Settings menu.
2.- Close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
3.- Check for updates to your device and apps.
4.- Clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
5.- Make sure the time, date, and time zone are correct on your device, and that you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
6.- Join the game again, reconnect to Facebook or Kingdom.
If these steps shouldn't work, you can delete and install the app again- that would mean you lose your saved Boosters and Lives, so it can be a good idea to use them before you try out this step.
A reinstallation usually solves these issues, but shouldn't it fix it, please write back and give us your player ID. You can find it HERE.
This server error message is from the live events that cannot be played at the moment and no issue with your game account or its synchronization. This should be fixed in an earlier update of the game, have you made sure you have the latest update installed?
Are you on different levels on your iPad, iPhone and on Facebook? Or is it just the avatar that doesn't show up?
I am now on different levels on my PC and my iPad, but I wasn't until recently. I can't connect to so many things on my iPad -the shop, Space Race, f5, gold bars, Average stars in Inventory, and Chocolate Box shows "Server Error!". All Settings, etc. are up to date.Candy Crush on my iPad is not connected to the Internet.
Then force close all apps on the iPad and restart the device.
If you still get the server error message, then please reinstall the app. Delete the app, restart the device and download the game again from App Store.
Answers
@ASWalk can you screenshot the error your getting on your ipad
Thanks
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0 · Helpful Woah! Sweet Love HahaHello @ASWalk and welcome to our wonderful community. As long as you use the same account (king.com or FB) on each device, your progress should be synced between devices. I don't play on a PC, but I do play on an iPhone and iPad.
You may be getting a temporary glitch on your iPad. Make sure you have the latest version of the game and clear your cache. Then exit the app, turn off your iPad for 10-15 seconds and then turn it back on and try and play the game.
These games like a strong and steady internet signal so you may have experienced a temporary drop in signal which caused the error. Hopefully by doing what I have suggested, you will be able to continue playing the game on your iPad. 😊
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
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1 · 1Helpful Woah! Sweet Love HahaHi @ASWalk a warm welcome. Kindly respond to the experts so they can help you sort this . Best of luck 🍭🥂
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1 · Helpful Woah! Sweet Love 1HahaHi there, aside from the suggestion made by Bearwithme, you may also want to refer to this article to get further insights regarding your issue. Please feedback on the outcome after you have tried all the steps.
Thank you.🙏
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Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
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0 · Helpful Woah! Sweet Love HahaHi @ASWalk .
Welcome to the community.
Plz. Follow the bearwithme instructions and if the problem still persists plz. Send us screenshot for further help.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha@ASWalk
First of all, can you please make sure you follow these few steps?
1.- Disconnect your game from Facebook or Kingdom by logging out of the Settings menu.
2.- Close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
3.- Check for updates to your device and apps.
4.- Clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
5.- Make sure the time, date, and time zone are correct on your device, and that you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
6.- Join the game again, reconnect to Facebook or Kingdom.
If these steps shouldn't work, you can delete and install the app again- that would mean you lose your saved Boosters and Lives, so it can be a good idea to use them before you try out this step.
A reinstallation usually solves these issues, but shouldn't it fix it, please write back and give us your player ID. You can find it HERE.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaCustomer support is a joke! Asked for various screen shots, which I sent, then I heard no more from them in spite of several emails being sent.
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0 · Helpful Woah! Sweet Love HahaHi @ASWalk and welcome to our Community!
This server error message is from the live events that cannot be played at the moment and no issue with your game account or its synchronization. This should be fixed in an earlier update of the game, have you made sure you have the latest update installed?
Are you on different levels on your iPad, iPhone and on Facebook? Or is it just the avatar that doesn't show up?
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI am now on different levels on my PC and my iPad, but I wasn't until recently. I can't connect to so many things on my iPad -the shop, Space Race, f5, gold bars, Average stars in Inventory, and Chocolate Box shows "Server Error!". All Settings, etc. are up to date.Candy Crush on my iPad is not connected to the Internet.
- Report
0 · Helpful Woah! Sweet Love HahaThanks for all details @ASWalk !
First make sure the app is up to date.
Then force close all apps on the iPad and restart the device.
If you still get the server error message, then please reinstall the app. Delete the app, restart the device and download the game again from App Store.
Let me know how it goes...
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaWon't that mean losing all my boosters?
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0 · Helpful Woah! Sweet Love HahaYes, but if nothing else helps, that's the only solution.
If you had any purchased Boosters in your game, they can be restored afterwards.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha