I won the weekly challenge in Candy Crush ,but unable to collect my prize boosters.Why not?

Jaluca

I won the weekly challenge on Candy Crush. I got a notification to collect my prize boosters . I hit claim ,but I don’t actually get the boosters. Then,the notice comes again, so I hit claim again, but still no boosters. I am not sharing them, so what is happening to them?

please answer

thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/305283/i-won-the-weekly-challenge-in-candy-crush-but-unable-to-collect-my-prize-boosters-why-not

Hi @Jaluca . Welcome to our Community

Make sure Updated your app.

The screen shots are from the ranking and all stats features and there are no rewards given from those.

If you miss a reward from any other feature, please email Player Support

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

Spinnifix

Hello and welcome to our beautiful community

Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in. Please update your game and clear the cache.

This is important. Good luck

aijaziqbal

Hi @Jaluca .

Very warm welcome to the community.

Plz. Update ur game application. Clear cache but not the game data and login again.

I hope it will be solved. Otherwise u have to contact the support as mentioned by kiara.