I had over 200 lives and they all of a sudden disappeared where did they go

rozz62rozz62 Posts: 1 Newbie

I had over 200 lives and they all of a sudden disappeared where did they go and can i get them back

Best Answer

  • Freddy_Freddy_ Posts: 47,979 Sweet Legend
    Accepted Answer

    @rozz62

    Welcome to our Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Hope this helps

    Accepted Answer

Answers

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 47,979 Sweet Legend
    Accepted Answer

    @rozz62

    Welcome to our Community

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Hope this helps

    Accepted Answer
  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    Don't forget that you can always request plenty more lives at any time from your friends!


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • Loveth_NPLoveth_NP Posts: 1,731 Level 5

    Hi And a very warm welcome to you @rozz62 . Sorry about it

    Hope you get your game fixed through the helpful hints from the experts.

    Best of luck and enjoy crushing 🍭🥂

    https://king.com/ 🍭

    #KING👑COMMUNITY 👩‍❤️‍👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬

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