F5 reward not responding

Tina_Williams-2

Not responding.

Freddy_

@Tina_Williams-2 Hi and welcome again, If you con not claim the lollipop all you can do is force close the app and restart your device. Hopefully when you restart your reward will still be there to be collected

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/307097/issue

Welcome again.

It is one of those things which we can just give the hope to restart and see if you can get it.

Best of luck.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/307097/issue

Hi there Tina and hope you're doing well.

If you are able to exit game by tapping the <-- button then try it. After that, enter the game and hopefully, you can claim your prize.

If the screen got stuck, I would also suggest you to follow Freddy's advise.

Let us know if it works.😀

Mary_Kay

Were you able to claim it? Otherwise I'm sorry but I think your reward got lost in a game glitch.

Keep playing and have fun and hopefully you'll get many more rewards.