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Hi and welcome to our wonderful king community @Munster ,
Lives are actually stored on the device and not in the game application so Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
Lives are game messages. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all.
It also affects the game play so we always advise not to store too many lives in your system.
Thanks.