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Why did the beginners bundle offer disappear from my offers page?
usmcfire13
Posts: 11
Level 2
in Support
Why did the beginners bundle offer disappear from my offers page?
1
Answers
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Hi and welcome to our wonderful king community,
Please do the standard troubleshooting. Log out , update your game application , Restart your device and login.
I am not too sure about this but if you have purchased it once may be there is a chance that you now no more falls in beginners category so they have removed this offer from your list. But as i told you its my assumption which may be wrong.
Thanks.
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No, haven’t purchased the bundle, only other bundles, but the offer vanished right after buying gold bars, was planning on buying the beginners bundle immediately after but no option. Not going to pay 3 times the amount for an offer that was given to me.
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Hi again, actually the community dont deal with purchase or purchase related issues and personally i have no such experience about this. But time to time offers come and go. However for more details about this i am tagging it to our superstar @kiara_wael , hopefully she can give you an accurate reply on this.
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Hi there @usmcfire13 and good day to you.
I think it may be due to the page not properly loaded caused by the unstable network connection.
Pls exit game, disconnect and reconnect back to your game and make sure your app is up to date.
Let us know if it works and need further help.
Thank you 😊🙏🏻😊
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Hi and welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Check app update - Log out game - Restart Device - Open game and Log in.
If not works please report this to our Player Support Team here
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Again, I’ve done all the logouts and restarts and logins, every platform I’ve attempted to retrieve this bundle on is less than 3 months old, internet speeds are above 500 mbs down. None of these replies have been helpful at all. Just want the promotional offer to be applied back to the account or I will contest all of the other transactions linked to king.com
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Hi again @usmcfire13
May I know whether you are playing your game in multiple devices? If yes, you may try to purchase it from another device other than your current one.
I have the offer in my Android phone after I click on the gold bar inventory icon.
Hope you'll be able to access the shop again. Sorry that all our suggestions have not been fruitful...maybe you try again later.
Thanks for updating us...🙏🏻
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IOS platforms. None have the offer available. Thanks though!
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The Beginner's Bundle is not always available.
All offers and sale packages come and go, but can also be modified.
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what is the Exploration Bundle x 3 in the Royal rewards and why after I chose it will it not give it to me. ? also on Candy Crush Saga Im in the 2000s and its not giving me all my rewards and boosters...help please... It's becoming a difficult to keep my interest up when I never know if I will get my boosters and rewards. I am disable this was a nice distraction but when you can't enjoy the game because you never know what's up now.
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