Problem with Win 10 game

Peter_Tornaros · August 2020

I play through Facebook and my map is showing I have completed all levels up to 7595, except 7588 is still showing as unplayed (see screenshots below). there is also no indication that I have completed the episode. I tried playing 7587 again, completed it but then no progress. In Tiffis beach games it originally showed I had completed 45 levels, now after playing 7587 again, it is recognizing it as a new level and says I have completed 46 new levels ?? can this glitch be fixed ??

Freddy_ · August 2020

@Peter_Tornaros Hi and welcome again. would try the standard tip of log out and restart your device then log back in see if it still stays the same. I play win 10 app and have never seen this so would not like to comment on something i am not sure of., but would definitely try the standard troubleshooting tips

Will tag @kiara_wael see if she knows any more than me

Thanks

kiara_wael · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308148/problem-with-win-10-game

Hi @Peter_Tornaros . Welcome to our Community

Did You check Updated for Windows 10. If I have problem with that, I make uninstall for Windows 10. all booster will saved . but I dont know with the Tiffi Challenge , because you already get 46 point.

Peter_Tornaros · August 2020

@kiara_wael @Freddy_Falkner I checked there are no updates. As you can see from the below I got 45 points for the new levels and 1 point when i replayed Level 7587, which was already showing as completed. I have also shut the game down and shut my PC down and restarted it.

I just noticed on my laptop the Win 10 game is showing no levels played after 7587.

Peter_Tornaros · August 2020

@kiara_wael @Freddy_Falkner Below is my Win 10 Laptop game ?? you will see it hasn't moved from 7587 even though I have played the level twice. The second time as with the first the very, very hard level cost me a heap of boosters !!

kiara_wael · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/973348#Comment_973348

@Peter_Tornaros . Thank for replying

You need to Uninstall , I saw your inbox not connected too .

Crazy Cat Lad · August 2020

Hi @Peter_Tornaros !

Could you please email our Player Support so we can take a closer look at this?

Please email directly from the game so Player Support automatically gets all player data sent automatically and can easily look into the issue.

Go to the Settings in the game and then Help Center. Choose a topic and in the bottom you'll find the 'Contact us' button.

Peter_Tornaros · August 2020

@Crazy Cat Lad I have contacted The Support Centre. See below my automated e mail reply. Problem is you can't send screen shots when reporting your problem. I sent them as an attachment to my initial automated response from Customer Care.

Hi Peter,

Thank you for contacting King.

We have received your message and we will contact you shortly.

King Player Relations