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App

charleneuk
charleneuk Posts: 1

Level 1

edited August 2020 in Support

I was playing candy crush last night.

This morning the app isnt there. Where did it go?

Comments

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community


    Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache, this is important! If that doesn't help.

    Please play your current level and update your game - clear the cache and start again.

    Good luck

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123

    Hi @charleneuk and welcome to pour Community!

    If the app got deleted, please download it again from your app store and connect the game to the Facebook or King account where you had the game saved on to get back your levels.

  • wykoon
    wykoon Posts: 12,717

    Hi @charleneuk and good day to you. Understood that your app is missing from your device.

    To find your app on your device, please use the "search" function, which is usually represented by this symbol --->🔎 and key in "Candy Crush".

    If it doesn't appear, mostly likely it has been accidentally deleted and please proceed to download the app again as guided by @Crazy Cat Lad above.

    Please let us know if you still need help.

    Thank you and stay safe 😉

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