Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Every time I pay with gold for turns, it never works.
jdn0401_06
Posts: 2
Level 1
So when I'm in a game and I only need one more move, I use my gold to get more turns so I can successfully finish the level. But what it does is it just takes so long to load, then the app crashes and it takes 10 gold. It's done this three times. I don't know what to do about that.
Another thing that's happened is when I complete a level on the first try, it doesn't give me the crown thing. I've completed over 10 on the first try in a row and it only said I did 4.. Restarting my phone/the app doesn't work. What should I do?
Comments
-
Hi @jdn0401_06 and welcome to CCS community :)
Sorry for your gold bars, I'm not sure customer support can refund them in this case. you could try contact them throught the game app, though.
Are you still having a crashing problem? If so, when has it started? was it normal before and something changed?
For this kind of problem you should check for app latest update and phone software update. What phone do you have? Android needs to be at least Android 5 and iPhone iOS 8 or later version.
Also, check out these tips against crashing:
- Make your game app auto update.
- Don't open game when battery below 25%
- Don't accept incoming call when you playing this game.
- Close all background running app before start this game.
- You will need to have at least 2 GB of free memory
- The RAM needs to be at least 1 GB on the phone
- Force close/ for stop all apps and restart the device
- As a last resort reinstall the game app, you will lose all boosters and stored lives but not progress and gold bars if you have an account.
this guide about loading and crashing problems might be helpful too, you can select your device:
I'm sorry your discussion has gone unnoticed for days, this section about level help doesn't get visited often, apparently . A tip for future reference: selecting "ask a question" in support section instead of "new discussion" notifies everyone of your need of assistance in the community and you'll get an immediate answer by other players like me and experts :)
Please report back if you need further assistance, feel free to tag me using the @ symbol before my username :)
