What Happened?

lilikoikisses

I had 28 moves left and suddenly was told that the game was over? There were plenty of candies left over so it wasn’t due to a lack of move options... I am very sad! I have had a perfect streak of winning on the first try for the last 20 levels or so, and now I’m losing my build-a-bot for no reason?

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309781/what-happened

hi dear

sorry for the inconvenience

Its a glitch.

Please Try these steps

please clean cache files of your device, Reboot The Device.

Try Again After Few minutes.

Hope It will be fixed.

Please Try this and Give Us Feedback.

Freddy_Falkner

@lilikoikisses Hi and welcome, Sorry this has happened to you, not seen this before just happening if you are sure you didnot hit the quit button by mistake, can only think it may have been a temporary glitch.

Please check your game is up to date and log out and restart your device, then log back in and hopefully this will not happen again

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309781/what-happened

Hi and Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

Crazy Cat Lad

Hi @lilikoikisses @Freddy_Falkner @kiara_wael @rajdeeptb !

It's no glitch!

A bomb exploded and therefore the game ended. When a bomb explodes the game will end right away.

Behind the Booster bot message you can also see two 5:s; 5 more moves and 5 moves also for the red bomb in the bottom.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309781/what-happened

hi dear

sorry for the inconvenience

Its a glitch.

Please Try these steps

please clean cache files of your device, Reboot The Device.

Try Again After Few minutes.

Hope It will be fixed.

Please Try this and Give Us Feedback.

Freddy_Falkner

@lilikoikisses Hi and welcome, Sorry this has happened to you, not seen this before just happening if you are sure you didnot hit the quit button by mistake, can only think it may have been a temporary glitch.

Please check your game is up to date and log out and restart your device, then log back in and hopefully this will not happen again

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309781/what-happened

Hi and Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

lilikoikisses

Thank you @kiara_wael, @Freddy_Falkner, and @rajdeeptb for your answers! I figured it was probably a glitch, and that there was no way to salvage my winning streak. I will try your suggestions and keep my fingers crossed!

lilikoikisses

Update: Well, I closed the app, turned off my phone and let sit 10-15 seconds and turned back on. I downloaded this game only 3 days ago, and have automatic updates for apps, so it should be up to date.

Unfortunately my winning streak was gone, and my build-a-bot, but I will survive!

@kiara_wael @Freddy_Falkner @rajdeeptb

Freddy_Falkner

@lilikoikisses ,hopefully you will not have this happen again, but enjoy getting back to your crushing journey

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1012336#Comment_1012336

Keep it up

Crazy Cat Lad

Hi @lilikoikisses @Freddy_Falkner @kiara_wael @rajdeeptb !

It's no glitch!

A bomb exploded and therefore the game ended. When a bomb explodes the game will end right away.

Behind the Booster bot message you can also see two 5:s; 5 more moves and 5 moves also for the red bomb in the bottom.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1012547#Comment_1012547

Oh sorry I didn't Seen it.

Hi @lilikoikisses dear Please Crush the Bomb in specified Time Otherwise Game will be end when bomb exploded.

lilikoikisses

I must have totally missed that!!! Thank you @Crazy Cat Lad you solved my mystery! I feel silly, but somehow better knowing it was an operator error 😂