Comment, I play on Windows 7 pc and am unable to anymore.

Kevin_Campbell

The play screen is populated with white blocks only. No way to see any detail . If you hover Sometimes I will see a match due to hightlighting but I have been unable to play this game for over a year. It is my favorite, I play it on my cell but never at home anymore. Can you tell what I might do to fix this...Thanks in advance.

Freddy_

@Kevin_Campbell ,If playing via an internet browser make sure it is up to date and then clear the cache / history , log out and restart your device, see if you get any improvement, you may also need to clear up some memory from your device. It may also be worth trying a different browser if this does not help

Thank you

You can upgrade win 7 to win 10 if your computer meets the minimum requirements see this site below

https://www.theverge.com/2020/1/14/21065140/how-to-upgrade-microsoft-windows-7-10-free-os

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/309907/comment-i-play-on-windows-7-pc-and-am-unable-to-anymore

Sorry you are having problems. Windows 7 is no longer supported. You'll need to upgrade to Windows 10 if you want to play on your PC. Let us know if we can help further.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309907/comment-i-play-on-windows-7-pc-and-am-unable-to-anymore

Hi dear

Please Update Your device

Crazy Cat Lad

Hi @Kevin_Campbell !

Microsoft stopped supporting Windows 7 a time ago, so it's no guarantee that the game works on this old system.

Make sure you use a supported browser; Google Chrome, Mozilla Firefox, Edge or Opera and make sure the browser is updated to the latest version.

After this, clear the cache and cookies on your browser and see if it helps.

Kevin_Campbell

Thanks for all of the advice. I play many of the king games on this computer and have no trouble. This problem started before M.S. ended support for Windows 7. Thanks anyway.