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Hi, I keep getting purchase unsuccessful?
Hi there @Alicia72 and good day to you.
Understood that your purchases have not been successful. Aside from the troubleshooting steps suggested above, please make sure that your in-app purchase is not restricted and your payment details is up to date including your credit card info.
Hope that the above info is helpful. Let us know the outcome and if you have any other issue.
Thank you and happy gaming. 😊
Hi dear Welcome To Our Community
Please Clean Cache /History Files Of your Device, Log Out From Game, Reboot Your Device And Try to Connect After Some time.
Be Sure You Are using updated version of the game.
Please Read this 👇
Hope this helps have fun
Hi and welcome to the community.
Yes sometimes connection with the store is not established strongly so that results into unsuccessful purchase. Please try the troubleshooting steps mentioned above by kiara and i hops your purchase will go through successfully.
Hello and welcome to our beautiful community
I am sorry that you have such a problem and would like to help you.
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase
https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase
Good Luck
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
