Lost progress

paulfreeman

I have purchased a new phone and wanted to transfer my progress. I created a King account but can't see where I can access this account on my phone to restore the levels? Any help would be appreciated

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/310731/lost-progress

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/246685/moving-game-progress-to-a-new-device-android

Crazy Cat Lad

Hi @paulfreeman and welcome to our Community!

You can connect the game to your King account from the blue button on the start menu or under the Settings in the game. Then choose to log in down in the bottom of the page.

Let us know if you need any further help.

Carly_S

hi @paulfreeman you can gain your progress doing this

immediately the game opens under play you would see save progress and then sign with email or facebook and then when you choose either of them and you would see log in then you log in

hope you understand

stay safe!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/310731/lost-progress

Welcome to Sweet King Community! 👑

Have you tried these steps by Crazy Cat Lad the Community Manager? 🤔

If it's not worked, how about you tried these steps that I hope this helps (Any Devices) :

https://community.king.com/en/blog/discussion/177515/moving-game-progress-to-a-new-device

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/310731/lost-progress

Hi dear welcome to our community

Please Follow The Steps as Dear CM mention.

How to move your progress please read this 👇

https://community.king.com/en/blog/discussion/246685/moving-game-progress-to-a-new-device-android

Hope this helps have fun