Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
my name is Svetlana, I've been playing the game for a long time, but I can't buy anything in the store, she constantly tells me that the purchase is not successful
Hi dear.
All your account settings depend on the service provider to your device. Like if you are playing.
Ipad or iphone..... Apple store.
Kindle..........Amazon.
Windows....... Microsoft
Visit it and see if all your settings Ok.
Welcome to the King Community.
You will receive such a message from App Store if your payment is not complete at the time of purchase.
Anyway can you show me a screenshot of your problem?
Thanks!
thank you all, the problem was that i played in the fb game room, i did the microsoft store and now it works. I start from the beginning, but it doesn't matter, it's interesting😀
No dear. In virtual You can't Purchase Anything because its based on clone System not original Software.
hi dear welcome to our community
Please Clean cache/history files of your device. Reboot The Device. Also Use updated version of the game. Also check payment details.
Read this 👇
Hope this helps have fun
Hello @svetlana555 and good day to you.
Have you tried the troubleshooting method recommended by Mr Freddy and try to purchase again? If it still doesn't work, please make sure that your in-app purchase is not restricted and your payment information is up to date incl. the credit card info. Please be advised that you are NOT required to disclose all your payment information here. Kindly check and ensure all these are in orders before making the next purchase. 😊
Please let us know if you still need other help. Thank you 😉
Welcome to Sweet King Community! 👑
I will tagging @Freddy_Falkner again if he can still help.
** If you haven't received your purchase items on this game with PC, you can click here to read and follow these steps. 👇 **
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck
I want to help you and navigate you better through the community.
Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.
I wish you a nice day & have fun 😊 I am always available for questions and help.
Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖
do I need to have an account somewhere , virtual
I'm playing in fb fameroom , and I was pay for ader game . Tnx aniway
@svetlana555 Hi and welcome, Please check your game is up to date and log out and restart your device, then log back in.
If playing through an internet browser also clear the cache . see if this resolves your problem.
Also check that any payment details you have are correct and valid with whoever you use to make purchases, Microst store, google play etc.
Thank you
New here? Sign in or create an account to join the fun.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
I received an email stating I earned a free switch in the Candy Crush game. I never received the actual gift. Is this something you actually do?
HEllo again lol..i accidentally deleted my candy crush saga app. As I've logged back in I'm on the same level but lost everything else..is there any way to get it back to how it was? Thanks
I am the first winner of the Blue Candy Race, but my Gold Bar reward has not been received even after three days.
Why were there no more boxes to break? I spent 10 gold bars and received 185 extra moves. Those extra moves don't help much in this situation.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
