Very unfortunate but your game is corrupted and you have to reinstall it. For more details please check below link. You will lose all boosters and lives but your gold bars and progress will be recovered after reinstallation.
How aboutย youย tried toย follow these troubleshooting steps of Crashing/Freezing issue/bug.ย (I hopeย haven't this happens! ๐)ย
You can click here if youย haveย playing any device ๐andย all of the supports solved byย Community Team, then you canย find and follow troubleshooting stepsย that I hope this helps. ๐
If youย want toย tryย uninstall and installย steps, youย haveย yourย gold bars are saved/transferedย butย all of the boosters have lostย andย some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. ๐
๐ญ Have a nice and safety day! Sugar Crush! ๐ญ
๐ Win Gold Barsย here! Help Lucy identify the characters ๐
๐ Are you newbie? Learn moreย here! Want to win free Gold Bars? Join here! Subscribeย hereย on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's listsย here! ๐
May I know whether you have change setting on your date/time recently?
If yes, please set your time in advance say year 2030. After that, briefly return to the gameโs map screen to allow this to register.
Then go back to your device's time setting menu and restore the time and date back to the correct setting.
Finally, turn off your device for 10 seconds, then turn it back on. Hope this can be fixed. If issue still the same, you may need to consider reinstalling the app.
Let us know if you still need other help by "Quote" the message or copy and paste my name @wykoon in your message.
Do you have any issue with the game? ๐ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ฏ
@SherryYSChiu Hi and welcome, This is definitely a corrupted game and all you can do to resolve this issue is uninstall the game and reinstall. Please note that mobile devices all boosters and lives are lost and are unrecoverable unless you had any purchased boosters. Then you can contact customer support from your game and they will help you with these.
Answers
Hi and welcome to the community.
Very unfortunate but your game is corrupted and you have to reinstall it. For more details please check below link. You will lose all boosters and lives but your gold bars and progress will be recovered after reinstallation.
Thanks and have a lovely time ahead.๐ผ
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
๐ย Join King Games's Contestsย to chance toย win gold barsย ๐
CC Saga Beginner's Cornerย
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1 · 1Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! ๐
How aboutย youย tried toย follow these troubleshooting steps of Crashing/Freezing issue/bug.ย (I hopeย haven't this happens! ๐)ย
You can click here if youย haveย playing any device ๐andย all of the supports solved byย Community Team, then you canย find and follow troubleshooting stepsย that I hope this helps. ๐
Android
iOS
Kindle
Windows mobile
Computer
โ ๏ธย NOTEย โ ๏ธ
If youย want toย tryย uninstall and installย steps, youย haveย yourย gold bars are saved/transferedย butย all of the boosters have lostย andย some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. ๐
๐ญ Have a nice and safety day! Sugar Crush! ๐ญ
๐ Win Gold Barsย here! Help Lucy identify the characters ๐
๐ Are you newbie? Learn moreย here! Want to win free Gold Bars? Join here! Subscribeย hereย on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's listsย here! ๐
- Report
0 · Helpful Woah! Sweet Love Hahahi dear
your game got corrupted. Please Uninstall This game and download Updated version of the game from your Store.
Definitely it will be fixed.
have fun ๐๐
To Add More Features in F5 Team Visit HERE
to Add More Boosters In Friends Game Please Visit HERE โโ
to link Community Badges direct with discussion page Visit HERE โโ
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0 · Helpful Woah! Sweet Love HahaI'm so sorry your game got corrupted. I hope you are back on track soon with a reinstall. Good luck and happy crushing.
Wash your hands. Wear your mask. Stay safe.
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1 · Helpful Woah! 1Sweet Love HahaHello @SherryYSChiu and good day to you.
May I know whether you have change setting on your date/time recently?
If yes, please set your time in advance say year 2030. After that, briefly return to the gameโs map screen to allow this to register.
Then go back to your device's time setting menu and restore the time and date back to the correct setting.
Finally, turn off your device for 10 seconds, then turn it back on. Hope this can be fixed. If issue still the same, you may need to consider reinstalling the app.
Let us know if you still need other help by "Quote" the message or copy and paste my name @wykoon in your message.
Thank you ๐
New to this Community? ๐คHere's a guide to help you ๐งญ
Do you have any issue with the game? ๐ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ฏ
For German, French and Spanish speakers, head to our International Corner ๐
Just Play. Have fun. Enjoy the Game ๐ฎ
- Report
1 · 1Helpful Woah! Sweet Love Haha@SherryYSChiu Hi and welcome, This is definitely a corrupted game and all you can do to resolve this issue is uninstall the game and reinstall. Please note that mobile devices all boosters and lives are lost and are unrecoverable unless you had any purchased boosters. Then you can contact customer support from your game and they will help you with these.
Hope this helps
A guide to help you locate the different areas in the community!ย
International Cornerย ย FR / ย ESย /ย ย DEย
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1 · 1Helpful Woah! Sweet Love Haha