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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
What happened to my game
SherryYSChiu
Posts: 1
Level 1
in Support
I just can’t play anymore. I restarted the device, and the result is still the same.
1
Answers
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Hi and welcome to the community.
Very unfortunate but your game is corrupted and you have to reinstall it. For more details please check below link. You will lose all boosters and lives but your gold bars and progress will be recovered after reinstallation.
Thanks and have a lovely time ahead.🌼
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Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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hi dear
your game got corrupted. Please Uninstall This game and download Updated version of the game from your Store.
Definitely it will be fixed.
have fun 😊😊
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I'm so sorry your game got corrupted. I hope you are back on track soon with a reinstall. Good luck and happy crushing.
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Hello @SherryYSChiu and good day to you.
May I know whether you have change setting on your date/time recently?
If yes, please set your time in advance say year 2030. After that, briefly return to the game’s map screen to allow this to register.
Then go back to your device's time setting menu and restore the time and date back to the correct setting.
Finally, turn off your device for 10 seconds, then turn it back on. Hope this can be fixed. If issue still the same, you may need to consider reinstalling the app.
Let us know if you still need other help by "Quote" the message or copy and paste my name @wykoon in your message.
Thank you 😊
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@SherryYSChiu Hi and welcome, This is definitely a corrupted game and all you can do to resolve this issue is uninstall the game and reinstall. Please note that mobile devices all boosters and lives are lost and are unrecoverable unless you had any purchased boosters. Then you can contact customer support from your game and they will help you with these.
Hope this helps
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