King did not honor what they promised.

Lynn-7

3 months ago I had a connection issue.and could not play CC Saga. I could not win or buy boosters. They kept telling me it was being worked on. Finally, one of the support specialists said to reinstall my game to see if that corrected the issue. I said that I might lose all my boosters, lives, etc. He said not to worry he would give them back to me. Well, I did that and did lose everything. Now King won't give me back any boosters. I had a lot because I have been playing for 8 years. This is totally unfair and just wrong.. I can't get to a supervisor to elevate my issue. Very frustrated and want to tell everyone how they handled this.

Freddy_

@Lynn-7 Hi and welcome, I do not know who advised you of this and if this was from customer support or from someone from the community but we always advise that if you uninstall is done that you will lose any stored boosters and lives and these are not recoverable unless you had any unused purchased boosters. Whoever gave you this information was in my opinion wrong.

I will tag our CM but i doubt there is much he can do about this

@Crazy Cat Lad

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311536/king-did-not-honor-what-they-promised

Hi and Welcome to our Community

Sorry that you lose Booster

Please report this to our Player Support Team here . and put your game ID .

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/311536/king-did-not-honor-what-they-promised

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

Crazy Cat Lad

Duplicate/ spam. Closing.

Already replied to this HERE.

Crazy Cat Lad

Duplicate/ spam. Closing.

Already replied to this HERE.