Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @TK24 - I assume from your post you are referring to both your Candy Crush Saga and Candy Crush Soda games and that you are experiencing the same issue so it is OK to keep your post here.
The advice given to you should resolve your problem.
Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!