Why do I no longer have reward announcements and no roulette at the end of the level?

katyduque

I have not received advertising for gifts for several months. Nor do I get roulette after each level to get a gift. I also don't receive rewards when I pass a level.

Freddy_

@katyduque Hi i have played for 8 years and never had video ads and on my 3 devices i have the bonus wheel on 2 and i lost it on the 3rd. Just depends if your in the group for that feature. There is nothing that you can do other than make sure your game is up to date, this ensures your getting the features available to you

Hope this helps

Freddy_

@katyduque Hi and welcome. The video ads feature and the bonus spin wheel are both bonus features. They are not always guaranteed to be in your game as bonus features are given to randomly selected groups, which change from time to time. So this means your not in those groups at present but you could be again the the future.

To make sure your getting the features available to you. check your game is up to date and log out and restart your device. then log back in

Hope this helps

katyduque

I I haven't seen any comerciales for three months. My application has automatic update. I would like to know why I don't have any gifts. I've been playing for years, my level is 5653

Freddy_

@katyduque Hi i have played for 8 years and never had video ads and on my 3 devices i have the bonus wheel on 2 and i lost it on the 3rd. Just depends if your in the group for that feature. There is nothing that you can do other than make sure your game is up to date, this ensures your getting the features available to you

Hope this helps

Mary_Kay

Features come and features go, you never know what you will have at any time. My wheel is missing so no free spins and I've never had ads on my PC. I hope you soon get some fun events in your game. Good luck.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312674/why-do-i-no-longer-have-reward-announcements-and-no-roulette-at-the-end-of-the-level

Hi and Welcome to our Community

The Extra Moves Wheel as all extra features or bonuses in the game may not always be available or can be found in the same version as previously.

Therefore you may not have the wheel available at times or no free spins are possible.

We thank for all feedback on this and understand that you miss the free spins. We have passed on your feedback to the Game Team!

For more detail info here

https://community.king.com/en/candy-crush-saga/discussion/304890/extra-moves-wheel-missing-no-free-spins-on-extra-moves-wheel

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/312674/why-do-i-no-longer-have-reward-announcements-and-no-roulette-at-the-end-of-the-level

Welcome to Sweet King Community! 👑

The video ad feature is still a test feature that means it's still not complete to be fixed to everyone on this game mostly.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭