Updating the browser

mor8786

The game asks me to update the browser (Chrome), but the browser is updated and I can not continue to play and progress. What to do?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312745/updating-the-browser

Hi and Welcome to our Community

Please clear the cache and cookies on your browser to make sure the fix reaches your game.

Make also sure that the browser is up to date 

Freddy_

@mor8786 Hi and welcome, here is a link to check if chrome is up to date, also try doing as above and clear the cache and restart your device.

https://www.whatismybrowser.com/guides/how-to-update-your-browser/chrome?utm_source=whatismybrowsercom&utm_medium=internal&utm_campaign=update-index

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/312745/updating-the-browser

Welcome to Sweet King Community! 👑

Don't worry about this problem! 😉

How about you can click here 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/loading) that I hope this helps you can playing/opening this game! 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

bearwithme

Hello @mor8786 and a very warm welcome to our wonderful community! I hope the excellent advice above has helped you resolve your issue. If for some reason you are still having issues, please post a new comment below or contact Player Support.

You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:

- Open the game app

- Select the cogwheel

- Tap on the? mark

- Tap on "I need help with lost progress"

- Scroll down to the bottom and hit "Contact Us"

If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

They will also need your game ID. Click here to find out how to get it.

I hope you are able to fix your problem and continue playing the game.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community! 😊

wykoon

Hello @mor8786 and lovely day to you.

Understood that you've updated the Chrome Browser and you're not able to play the game thereafter.

Please log out from the game, close the browser, restart your PC, open the browser and log in your game. This step is to refresh your newly updated browser.

Kindly let us know the outcome and also if you need any other help.

Thank you and have a good day.☺️

Crazy Cat Lad

Hi @mor8786 !

Are you playing on King.com and have arrived to the last level there 2825?