Mismatch Facebok and my IPhone

umberto64

Dear Sirs

In my Iphone I am not able to match my position on Facebook. May you help me?

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/312978/mismatch-facebok-and-my-iphone

Hi and welcome to the community.

Please check below link for sync progress between 2 different devices.

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

Freddy_

@umberto64 Hi and welcome, Please see post below for complete information on your problem

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

Thank You

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312978/mismatch-facebok-and-my-iphone

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/234692/how-to-get-your-game-progress-back-on-apple-device-facebook-connected

wykoon

Hello @umberto64 and good day to you.

I'm aware that your progress level in your iPhone does not match with your FB level. Please read below and follow the process of syncing the progress.

Things to check :

Do you have a data/internet connection on both devices? Make sure you don't have Airplane Mode on and have a signal, so it can write your progress to your profile. If it can write your progress to your profile, all devices should see this.

Try the following on the device that shows the incorrect level:-

Log out of your Facebook/King account via the Settings menu.

Close the game down

Turn your device off for 10 seconds and then switch it back on again.

Reopen the game and log back into Facebook.

I hope you're able to sync the progress now. Please let us know how it goes and if you need any other help.

Thank you 🙏🏻😊😊