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Says server error in chocolate box

ssembarssembar Posts: 1 Newbie

Have read all issue with other have latest updates and still doesn't work neither does the store how do I fix error


  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @ssembar Hi and welcome , have you logged out of your game and restarted your device, to ensure any fixes have reached your game. Also if playing via an internet browser have you cleared your cache. The server error can just be a temporary problem but if you have had this for a while you will need to contact customer support from your game settings to see if they can help you resolve your issue.

    Just go to settings /cog wheel and click on question mark and send them a message with your issues

    Hope this helps

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 61,537 Candy Moderator

    Hi and Welcome to our Community

    Make sure update your App .

    The Chocolate Box is in the Test Group so we cannot say for sure that you will always find this feature.

    The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.

    Keep playing the game, your fun event menu will return.

  • Mary_KayMary_Kay Posts: 1,394 Level 5

    The chocolate box is missing for many. That leads me to believe they are working on it. I hope yours soon returns to regular. Please do the trouble shooting suggested above. Good luck.

  • aijaziqbalaijaziqbal Posts: 8,468 Candy Moderator

    Hi and welcome to the community.

    Sometimes slow internet is also the reason behind this error. Try using alternative internet from wifi to data mode or data mode to wifi and see if it helps you.

  • Crazy Cat LadCrazy Cat Lad Posts: 11,431 Community Manager

    Hi @ssembar and welcome to our Community!

    Please make sure the app is upodated and then froce close the app and restart the device and see if it connects to the server.

  • RinoaQuartzRinoaQuartz Posts: 2 Newbie

    I've done the troubleshooting steps...restart, logout, clear cache, update, etc. Still getting the server error for days.

  • Crazy Cat LadCrazy Cat Lad Posts: 11,431 Community Manager

    This thread is from September 2020 and the issue here is fixed.

    If you experience the server error in September 2021, please head over to the thread here:

This discussion has been closed.