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Hidden thing

paultushar
paultushar Posts: 1

Level 1

When I was playing the game after a long time I noticed that I found several things in the middle that had disappeared from my game.

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

    Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

    Although I'm not sure if you missed the booster or any event. If you show me a screenshot of your problem I can explain it to you in more detail.

    Thank you.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

    Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

    Although I'm not sure if you missed the booster or any event. If you show me a screenshot of your problem I can explain it to you in more detail.

    Thank you.

  • Diamond_Lim
    Diamond_Lim Posts: 164,856

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! 😔

    ⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game or login your account! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    🍭 Have a nice and safety day! Sugar Crush! 🍭

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