Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Gold bars
gericharlebois
Posts: 9
Level 2
in Support
I have been playing candy crush, like many others, and I am very upset that I have lost so so many gold bars due to your quit game button and continue game button being so close together. I cannot tell you how many times I have accidently hit the continue game, which means using 10 bars. With most requests on candy crush there is a second confirmation required, except for the continue on. This is extremely frustrating, and annoying to me. I would certainly appreciate some gold bars as a good will gesture from King.
0
Best Answer
-
Hi and welcome to the community.
Very sorry about this issue. And yes it has been requested and infact we have this idea in our idea section to have a confirmation button before every purchase. Hopefully it may be applied one day.
For goodwill gesture i am tagging it to our CM @Crazy Cat Lad . And see if he can help you.😀
1
Answers
-
Hi and welcome to the community.
Very sorry about this issue. And yes it has been requested and infact we have this idea in our idea section to have a confirmation button before every purchase. Hopefully it may be applied one day.
For goodwill gesture i am tagging it to our CM @Crazy Cat Lad . And see if he can help you.😀
1 -
Yes, I agree with you, that has often happened to me in the more than 5 years that I've been playing the game.
That should definitely be changed.
0 -
Thank you so much
0 -
You are most welcome.
Stay safe and keep enjoying.
0 -
Thank you for being a loyal player of Candy Crush Saga.
We're sorry for your unintentional purchase and if you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
0 -
Hi @gericharlebois !
If you accidentally used Gold Bars in the game, please email Player Support about this from the game's Settings and Help Center.
0
