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Changing mail id

ihskaneem
ihskaneem Posts: 3

Level 1

edited October 2020 in Support

Please put the option of changing mail id coz am facing issues with payment due to mail id which is not linked to my bank account

Answers

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community

    Please contact customer service.


    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.


    https://soporto.king.com/contact


    Good Luck


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  • Freddy_
    Freddy_ Posts: 68,477

    @ihskaneem Hi and welcome, King only accepts third party payments so think you need to speak to how ever you make your payments threw, i.e. paypal, google store, microsoft store,, apple store and see if they can help you with this issue

    Thank you

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123

    Hi @ihskaneem !

    Like Freddy mentioned already, the transactions and payments are not handled by King or in the game.

    On an iPhone it's your Apple-ID that is used for all in-app purchases. On an Android device it's your Google Play account and on Facebook it's Facebook that handles all transactions.

    For any questions or issues with payment options, please contact Apple, Google, Facebook etc directly.

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