I passed level 4009 but it didn’t let me go to next level 😳

Debra_Gardiner

I passed level 4009 but they didn’t give me credit for it

Mary_Kay

Sorry, this sometimes happens if there is a game glitch or Internet glitch. You'll need to replay the level to move on. Really sorry this happened to you.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313613/i-passed-level-4009-but-it-didn-t-let-me-go-to-next-level

Hi and welcome to the community.

Sometimes a player clears the level but it doesnt advances. This is because if the level is not successfully registered to our server. You have to let the completion process complete till the end. Sorry but you have to replay the level. To make sure there is no technical issue to your game. Just log out, update your game application, restart your device and login again to replay the level.

Best of luck.

Freddy_

@Debra_Gardiner Hi and welcome, Sorry this has happened to you but there are a few reasons that can cause this and unfortunately all you can do is replay the level again. please see post below for complete information

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313613/i-passed-level-4009-but-it-didn-t-let-me-go-to-next-level

Welcome to Sweet King Community! 👑

Some levels can be tough to tackle and after all your hard work, the last thing you want is to have to do it all over again! But don't worry, this can easily be avoided.

Please note that the game only recognizes your completion of a level at the very end of the achievement. You should see a final 'confirmation message' to recognize you've completed the level and you must allow the confirmation message to show for the software to register it. 

This also ensures that our server (which stores your player progression) can see it too. Then you can play on another device, a new handset or you can uninstall and reinstall the game, and you'll never have to play the same level twice.

If, for any reason, you switch applications or close the game before the completion confirmation displays, this can prevent your progress from being saved. You must allow the 'completion message' to show, to avoid this.

When in doubt, go back to the map screen or open the next level to make sure your hard work has been recognized and logged. No more painful deja vu!

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭