IOS 14 upgrade, lose gameplay sound, not music

BlairosNZ

hi, after upgrading to IOS14/iPadOS 14 there seems to be a bug, if the screen blanks after the prescribed time in Settings, the gameplay audio for all the king games I have disappears... music track plays, but no gameplay audio...

hoping you can troubleshoot and resolve thanks

Freddy_

~@BlairosNZ Hi and welcome, If this is a new update you maty need to contact customer support from your game and see if they can help you with this issue. This is the first report of anything like i have seen. Just go to your game settings and help and send them an email

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313687/ios-14-upgrade-lose-gameplay-sound-not-music

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313687/ios-14-upgrade-lose-gameplay-sound-not-music

Please check the below troubleshooting tips.

http://to.king.com/1nHV

Crazy Cat Lad

Hi @BlairosNZ and welcome to our Community!

iOS14 seems to cause issues on many apps. Please update the iOS to iOS 14.0.1 that includes many fixes. If you keep having issues with 14.0.1, please also check with Apple Support for help.