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@sheilanat i know your point but we can only advise you to do the standard troubleshooting tips to see if this resolves the issue which you have done, if a few people report this problem we can then ask the CM to ask the game team if they can look into the issue. As stated mine seems to be fine and until we get more reports of this there is not much else we can do.
You could contact customer support from your game and se if they will look into the issue