I am trying to recover my progress via Facebook.

sakkirk

Candy crush tell me it is sending me a code to enter via email. Why am I not getting the email?

kiara_wael

Hi and Welcome to our Community

did you checking spam folder. ?

sakkirk

Yes I checked the spam folder.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1122401#Comment_1122401

Hi and welcome to the community.

Sometimes it takes a little time so have patience and i am sure it will arrive. Otherwise try again after some time.

Thanks.

Freddy_

@sakkirk Hi and welcome, please keep checking and if you not received anything by tonight, let us know and we can pass your details on to the CM and see if he can help with manually restoring your levels

Thank You

sakkirk

I have been trying for two days now. No code email has arrived.

Freddy_

@sakkirk Hi, Tagged our CM @Crazy Cat Lad to this so he will answer in his work hours , hopefully he can help you with this

Thank you

sakkirk

Thanks

Crazy Cat Lad

Hi @sakkirk and welcome to our Community!

You will need to email Player Support to get help on this so they can take a closer look why you can't access Facebook from the game.

Please email them directly from the game by going to the Settings, Help Center, My Game Progress, Contact us and choose My game didn't save as the topic.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1122438#Comment_1122438

Welcome to Sweet King Community! 👑

Yes! Crazy Cat Lad answered, You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭