"we are experiencing a problem"

King_admin

This discussion was created from comments split from: Complaint.

VickiWiant

I have been on level 2181 for awhile so I used 1 of ALL my boosters and spent $1.99 to finish off the level. Then I got a screen that "we are experiencing a problem" and it took me BACK to the level but took my boosters and$1.99. 😫 This isn't the 1st time this has happened..... What do I do??!!

Spieler_8675309

Welcome, newcomer (@VickiWiant).

Click here & provide all details, they should be able to help you out with that; hopefully you won't have to beat the level again...

Crazy Cat Lad

Hi @VickiWiant and welcome to our Community!

Please check here how to get purchase refunded or co compensated (the last part on the page):

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase