Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
New Year - New device? π± Check out how to sync it! Android π€ | Apple π
on level 2862 when I left my PC. when I came back I was back a level. What happened?
eric_stewart1
Posts: 38
Level 3
in Support
I was on level 2862. I left my PC for about 1 hour. When I came back I went back to the tab for candy crush on chrome. The game was now downloaded again from the web.
Now I am on 2861 again. A pain. I also see that the other items like fantastic five and daily win seems to have gone back a day also.
Is there a way that after a level is achieved that it will not revert back when the game is reloaded?
Is there a way that when you have no lives that the information is saved in the cloud?
0
Answers
-
It sounds like your game had a glitch. This can happen. It's important to make sure your level is correctly registered before closing the game. Sorry, but you'll need to replay the level to move on.
0 -
sorry was on level 2863 and went back to 2862. I am now, after redoing 2862 on level 2863!
0 -
OK that sounds good. Now it brings up the next question. How do I make sure the game is correctly registered?
Is there a some steps to take to verify that?
0 -
Just check and make sure your avatar moves on the map before closing your game.
0 -
That makes no sense. The avatar was on the next level. After reload of game avatar was back one level.
0 -
Hi and welcome to the community.
Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and i hope you will not experience such error again
At the moment nothing can be done about your non registered levels. Apologies but you have to replay it.
Thanks.
0 -
@eric_stewart1 Hi and welcome, I am sorry to here this has happened to you but unfortunately if the level has registered incorrectly all you can do is replay the level again. I know this is not the greatest news but apologies it is all that can be done in this case, it does happen occasionally
complete information below
Thank you
0
