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Hi and welcome to the community.
Can you explain little more what are VIP rewards never listened this in Candy Crush Saga. If you are talking about some purchase related rewards, please note that all your payments come frome 3rd party like Microsoft, Amazon, paypal, Google etc. So you have to contact related support staff.
If you are asking something related to game rewards please explain little more or show us screenshot.
Thanks.
I was in episode around 3670, and I got a message to connect to the internet and claim my VIP rewards. This is about the second or third time this has happened and when I connect to the site....well, just curious where to connect exactly. Screen shot is not possible...
Hello and welcome, you can try checking your game is up to date and log out and restart your device and then log back in to see if this solves your issue.
If not try while in the game disconnecting your wifi for 30 seconds and then reconnect to see if this helps.
There is a long standing connection issue in the game and unfortunately we have no time frame on a fix for this, uninstalling may resolve your issue as a last resort but you would lose any stored boosters and lives.
Thank you.