Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
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Best Answers
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Hi and Welcome to our Community
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
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Hi and Welcome to our Community
The Chocolate Box is in the Test Group so we cannot say for sure that you will always find this feature.
The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.
Keep playing the game, your fun event menu will return.
Answers
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Hi and Welcome to our Community
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
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Hi and Welcome to our Community
The Chocolate Box is in the Test Group so we cannot say for sure that you will always find this feature.
The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.
Keep playing the game, your fun event menu will return.
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Hi and welcome to the community.
Please note that chocolate box is a bonus feature and not permanent part of the game. All the bonus events and features are assigned randomly to the players. So if you are not having it in your team it means that currently you are not a member of the test group for this feature. But this can change so be hopeful that it might come to your game at any time.
Thanks.
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Hi and welcome to the community.
Ads feature is a bonus feature and not permanent part of the game. All the bonus features are divided randomly by the system. And this selected group of players can be changed time to time. Unfortunately you are not a part of this test group at the moment. But it might change and you can get this feature back in future. Please also note that all the bonus features including ads feature may appear, disappear or simply be replaced.
Thanks.
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@Bablu_rocks Hi and welcome, I hope the information above as explained your question to you. sometimes this is just how lucky you get with the grouping as i have never had this feature in my game in over 8 years of playing
Can i point you in the direction of our contest area, as this has a few contests with the chance to win gold bars for your game, These can come in handy to complete those hard to complete levels and also help you progress along in the game.
Thank you
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@Bablu_rocks I see you have asked the question regarding another feature in the game. The main thing to remember is with all Bonus features in the game, like chocolate box, Video ads, Dexters challenge etc.. is they are given to groups of randomly selected people and you are not always guaranteed to have these in your game. It just means you are not in the group for that feature at present but you could again be in the future.
To make sure you are getting the features available to you. frequently check your game is up to date and log out and restart you device and then log back in as this ensures your game is running the best it possibly can
Thank you
