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Hi and welcome to the community.
Can you please explain a little more. What do you mean by earn a crown. If you are saying about master trophy event. Are you missing it in your game.
Please do the standard troubleshooting by log out, update your game application, restart your device and login again and check if it solves your case.
If you still have issues please explain little more and we will try to help you.
Thanks.
@kellyannedeshaw Hi and welcome, if you mean the diamond path or golden path these are both bonus features and they are not always guaranteed to be in your game,. They are given to groups of randomly selected people and this just means you are not in that group at present but you could be again in the future. They could also just be missing due to temporary problems
Thank you