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Hi and welcome to the community.
Its very unfortunate but so many players are having this issue in point scoring levels. Studios are working on the error but as it is weekend so possibly the fix will arrive on monday.
However as you are in the community so why not have a look around and explore different areas in the community. You may start with the contest area here.
Thanks.
For what it's worth while a solution arrives, I have these tips. I passed this level without problems, but maybe it was before the changes in the point system, I'm not sure
Level 4348 Candy Crush Saga is a score level , you have to score as many points as possible in the moves allowed. The score needed could change in the future but the strategy will remain the same.
Try to make colourbombs and at the same time, if you can't make a colourbomb make a stripe or a combo to hit the key in the middle of the board. You can't collect the key with a colourbomb, but you can score some good points. The second key is on the left side of the board and will probably be eaten by the chocolate, which will unlock some bombs which will match together. The bombs won't count down to zero so there is no need to worry about clearing them, they are there solely to give you the score if you can unlock them. All the bombs will match with each other when they are unlocked so you can only increase the score by hitting a colourbomb with a combo which at the same time hits a key. See the video below to see what I mean.
Once you have used up your moves the remaining bombs will be unlocked and matched and hopefully will give you enough points to pass the level.
Hello @dean49 and @mjk8819 a very warm welcome to our wonderful community. The CM has said that this issue should now be fixed so please make sure you have updated your game to the latest version of the app then turn your device off for at least 10 seconds then turn it on and open the game and play the level again. It should now be possible to reach the necessary amount of points.
I see you both are new to the community so here is a guide to help you as you explore the various areas. Also - since you both have passed level 4000, you are both eligible to get level badges for 1000, 2000, 3000 and 4000 just click HERE and then click on the links for each level and post a picture of your game map showing you have completed the level and you will receive your badges.
If you like badges, you will also want to check out the fun Halloween contest that is happening across the community and you can find out more about it HERE.